Pristine Systems Tech Update

Pristine Systems Tech Update

SPECIAL EDITION August 12, 2004

Windows XP Service Pack 2

This Tech Update applies only to CartWorks and CDS32 workstations that are running Windows XP.

Systems operating under DOS, Windows 3.11, Windows 95, or Windows 98 are not affected.

The long awaited Windows XP Service Pack 2 is scheduled for release by Microsoft on Monday, August 16, 2004. Workstations that are connected to the Internet and configured with Automatic Update turned ON should begin receiving notice from Windows Update that the new update is available on that day.

After reviewing the list of security fixes, bug corrections and new features Service Pack 2 provides, it is our opinion that CDS32 workstations will benefit from this important update. Our initial testing of Service Pack 2 revealed no issues with normal operation of CartWorks Wav/Mpeg or CDS32 when properly installed.

The following is our suggested installation procedure for Windows XP Service Pack 2 on CDS32 workstations. Most CDS32 customers should find these setting suitable for their installation.

Obtaining Windows XP Service Pack 2

Windows XP Service Pack 2 is scheduled for release by Microsoft on Monday, August 16, 2004. Workstations that are connected to the Internet and configured with Automatic Update turned ON should begin receiving notice from Windows Update that the new update is available. Depending upon your situation, this may or may not be your best solution for obtaining the update. The following information from a recent Microsoft Technet newsletter describes your choices:

How to Get Windows XP SP2
For updating multiple computers, Microsoft recommends using the 266 MB network installer, available for download from the TechNet IT Pro portal.

And soon, a CD containing this code will be available free upon request, from the Windows XP SP2 page.

Do not click download if you are updating just one computer: A smaller, more appropriate download will be available soon on Windows Update (Monday, August 16, 2004). To receive this download, turn on the Automatic Updates feature in Windows XP to receive an optimized download of SP2. Please visit Protect Your PC for more information on receiving Windows XP SP2.

The Microsoft Download Center site is your only authorized web source for downloading a licensed copy of Windows XP Service Pack 2. To report a website offering unlicensed copies of Windows XP SP2 for download, please send e-mail to: piracy@microsoft.com or visit the Software Piracy Protection page.

Installing Windows XP Service Pack 2

When installing Windows XP Service Pack 2, we suggest you make the following choices.**

1. Determine how you should receive the update. If your location has only one CDS32 workstation, then the Automatic Update method should be sufficient. If your location has several computers that need to be updated to service pack 2, then you should download the 266 MB file mentioned above, or order the CD when it becomes available. In either case, follow the steps below once the update begins asking for information. Also note that you will have to reboot the computer to complete the installation.

2. Run the Setup method of your choice.

When asked whether to turn on or off automatic update, make your choice. You may prefer to turn it off at this point and then set specific setting in the steps below.

3. You may get a message asking about Virus Protection Monitoring. If you are running Norton Antivirus or another Antivirus program, and you trust that program to keep it's virus definition up to date, then choose not to have Windows monitor this. You may also get a message from Norton Antivirus that says another program wants it's status information. You will probably want to tell Norton not to share this information.

4. Service Pack 2 Setup will turn on the Windows 'Firewall' by default. Our initial test show that this will be ok. In most cases CDS32 network traffic should still pass just fine with the default settings.

You may get a message asking about the 'Connection Manager'. If so, it is probably necessary to choose to 'Allow' the Connection Manager to pass thru the firewall.

Should you experience a problem with connectivity or transferring audio among workstations after installing Windows XP Service Pack 2, we suggest you try disabling the firewall in your troubleshooting procedures.

5.On the Security Center window, scroll to the bottom and click the link for 'Automatic Updates'. We suggest you choose "Download updates for me, but let me choose when to install them".

6. Reboot the computer and the installation is complete.

If you have questions about installing Service Pack 2, please visit the Microsoft pages about, call Pristine Tech Support at 1-310-831-2234, or email help@pristinesys.com .

CDS32 Version 2.0 News

CDS32, Pristine's best ever digital automation system gets even better!

The official release of CDS32 version 2.0 is scheduled for the end of August. You'll receive another Tech Update outlining some of the many new features you can expect soon, as well as important update information.

* This newsletter is provided as an exclusive service of Pristine Systems to its customers.

** The information provided in this newsletter is a general recommendation that should be suitable for most CDS32 installations. However, Pristine Systems makes no claim that these procedures are suitable for all installations. Each customer should make their own determination of how best to handle Service Pack 2 implementation at their location.