Who Qualifies?

All new clients* are automatically enrolled (free for the first six months) into Pristine Systems’ Product Support Program (PSP). Afterwards, clients may elect to be billed quarterly or yearly for continued enrollment.

Program Benefits

Pristine Systems’ technical support staff will assist PSP enrollees via telephone, fax, e-mail, website and the Internet to help solve questions or problems that they may be experiencing.
Our PSP also includes quarterly program enhancements and updates that are delivered to PSP enrollees via the Internet and/or US Mail. Our program enhancements protect your software investment from obsolescence by keeping it current with tomorrow’s technologies and suggested improvements from other broadcasters.
Regular product support hours are Monday through Friday from 8 am to 5 pm PST. Emergency (OFF AIR) phone calls are handled 24/7/365. Emergency callers must leave contact name, call letters, and an available studio phone number with our answering service for prompt call back. Non-emergency calls placed as Emergency calls will result in a $75 fee.

Who Does Not Qualify for Product Support?

Technical product support will be provided ONLY to those clients who are enrolled (and are in good standing) in our PSP. Our PSP will be suspended to clients who:
1. Are not enrolled in the Product Support Program
2. Do not have their Product Support Program fees paid.
3. Have an outstanding balance on any past due invoice.

Additional Charges

After-hour phone support is for off-air emergencies only. A charge of $75.00 per incident will apply to those calls that are placed after hours that are not off-air emergencies.